COLLECT TODAY FOR A JOYFUL TOMORROW

COLLECT TODAY FOR A JOYFUL TOMORROW

Shipping Policy

At ArtAsLife, we are committed to delivering your orders efficiently and with the utmost care. Please take a moment to familiarize yourself with the following details about our shipping process:

Order Processing Times
We strive to process all orders within 1–2 business days, excluding weekends and public holidays in France. Upon processing, your order will be handed over to UPS for prompt delivery.

Domestic Shipping Rates
For shipments within France, we work exclusively with UPS to ensure fast, reliable delivery. Shipping costs are calculated based on the weight and size of your items.

International Shipping Information
As part of our exclusive partnership with UPS, we offer international shipping to the European Union, United Kingdom, United States, and the Middle East. Shipping fees are determined at checkout, based on both the destination and the weight of your order.

Shipping Fees & Delivery Options
Shipping fees are based on the weight, size, and destination of your order, as well as the delivery method selected. We offer the following UPS delivery options:
• Standard Shipping
• Express Shipping
• Express+ Shipping

Each option offers varying delivery speeds and costs. For detailed pricing information based on your region and parcel specifications, please visit our Shipping Rates page, where you can explore the rates for each delivery method according to weight and destination.

Free Shipping Promotions
While free shipping is not currently available for all orders, we periodically offer special promotions that may include complimentary shipping. To stay informed about such offers, please subscribe to our newsletter or check our website regularly. Order Tracking Upon dispatch of your order, you will receive an email containing your tracking number. You can use this number to monitor the progress of your shipment via the UPS website. Should you need assistance with tracking or any other inquiries, please do not hesitate to contact us.

Returns, Refunds, and Exchanges
We are pleased to accept returns within 30 days of delivery, provided the items are in their original condition and packaging. A full refund for the order amount will be issued, excluding the cost of return shipping. If the return is due to an error on our part, we will cover the return shipping cost.

Customer Support
For any questions or if you require assistance with returns, exchanges, or order tracking, our customer support team is readily available at customercare@artaslife.com. We are committed to ensuring your experience with us is nothing short of exceptional.

Additional Information

Shipping Restrictions
Please be aware that certain address types may be ineligible for delivery. Should your order be affected by any such restrictions, our customer service team will reach out to you promptly to ensure a smooth resolution.

Estimated Delivery Times
• Standard Shipping: Typically, 5–7 business days within Europe, and 7–10 business days for the US and other international regions
• Express Shipping: Typically, 2–3 business days within Europe, and 3–5 business days for the US and other international regions.
• Express+ Shipping: Typically, 1–2 business days within Europe, and 2–4 business days for the US and other international regions.

Please note that delivery times are estimates and can vary depending on the destination, time of year, and any factors outside our control.

Customs, Duties, and Taxes
All international orders may be subject to customs duties, taxes, and import fees that are levied by the destination country. These fees are the responsibility of the customer and are not included in the shipping charges at checkout. We encourage you to check with your local customs office for more information.

Packaging
We take great care in packaging your order to ensure it arrives safely and in pristine condition. All shipments are carefully wrapped to avoid damage during transit, and we aim to use eco-friendly materials whenever possible.

Damaged or Lost Items
In the rare event that your order is lost or damaged during shipping, we ask that you contact us immediately at customercare@artaslife.com. As part of our exclusive partnership with UPS, all shipments are covered by UPS’s delivery guarantees. If your parcel is lost or damaged, we will assist you in filing a claim with UPS for compensation or a replacement, in accordance with their policies.

For damaged items, you must report the issue within 60 days from the shipment date. In the case of lost items, you must contact us within 90 days. We will guide you through the claims process and ensure that you receive appropriate support from UPS.

Holiday Shipping
Notice During peak seasons, such as holidays, shipping times may be slightly longer due to increased demand. We encourage customers to place orders early to ensure timely delivery. Please note that any shipping delays outside our control, such as those caused by UPS, are beyond our responsibility.

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Privacy Policy

Effective Date: 1 October 2024

ArtAsLife.com (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and interact with our website, ArtAsLife.com, especially during its pre-launch “coming soon” phase. This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable laws.


1. Information We Collect
During the “coming soon” phase, we collect minimal personal data, primarily for communication and marketing purposes. The types of personal information we may collect include:

  • Email Address: Collected when you sign up for our newsletter or register your interest in our upcoming shop.
  • Browsing Information: We use Google Analytics to collect anonymized browsing data, such as your IP address, browser type, device type, and how you interact with our website.

 

2. How We Use Your Information
We collect and process personal data for the following purposes:

  • To Notify You: We use your email address to inform you about the launch of our store, new products, exclusive offers, and any updates.
  • Improve Website Functionality: Anonymized data from Google Analytics helps us analyze website traffic and optimize your browsing experience.
  • Marketing Communications: We may send you promotional emails if you consent during sign-up. You can opt out at any time by clicking the unsubscribe link at the bottom of any email or contacting us directly.


3. Legal Basis for Processing Your Information
We only process personal data when we have a lawful basis to do so under GDPR:

  • Consent: By submitting your email address or other information, you consent to the collection and use of your data as described in this Privacy Policy.
  • Legitimate Interest: We may use anonymized data (like your IP address) to improve the user experience and maintain website security.


4. How We Share Your Data
We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party services under certain conditions:

  • Google Analytics: We use Google Analytics to track and analyze website performance. Google may collect anonymized data as per their privacy policy.
  • Email Marketing Providers: We use third-party services (like Mailchimp or similar) to send newsletters or notifications. These providers are GDPR-compliant and protect your data as outlined in their policies.


5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • If you unsubscribe from our mailing list, we will stop sending you marketing emails but may retain your email address to ensure that you do not receive further emails.
  • We retain anonymized browsing data collected via Google Analytics for up to 14 months.

6. Your Rights Under GDPR
Under GDPR, you have the following rights concerning your personal data:

  • Access: You can request access to your personal data that we hold.
  • Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
  • Erasure: You can request the deletion of your personal data where there is no legal reason for us to retain it.
  • Object to Processing: You have the right to object to our processing of your data based on legitimate interests.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.
  • Withdraw Consent: You may withdraw your consent to receive marketing emails at any time.

To exercise these rights, please contact us at info@artaslife.com.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences via your browser settings.

8. Data Security
We are committed to ensuring that your information is secure. We use a range of technical and organizational measures to safeguard your personal data and prevent unauthorized access, disclosure, or modification.

9. Third-Party Links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have control over these external websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

10. Children’s Privacy
ArtAsLife.com is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us, and we will delete such information immediately.

11. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated “Effective Date”. We encourage you to review this page periodically to stay informed about how we are protecting your data.

12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: info@artaslife.com

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.